FREE STANDARD SHIPPING ON ALL ORDERS IN EUROPE Outside Europe: 40€ Local taxes and duties are not included. HOW LONG WILL IT TAKE FOR MY ORDER TO DESPATCH? All orders are set to despatch within 2 business days. HOW CAN I TRACK MY ORDER? Once your order is despatched a tracking number will be sent to you via email. CAN I CHANGE THE SHIPPING INFORMATION ONCE I HAVE PLACED MY ORDER? Once the payment has been complete the order is being processed in our system and can not be cancelled. Once an order has been completed, we cannot change the shipping address – unless it is a simple adjustment to a spelling mistake.
RETURN POLICY KASMERE has a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return center for a refund or exchange. To return a purchase, your item(s) must meet the following criteria: Be returned within 14 days of your delivery date Be in its original, unused, unaltered and unwashed condition Be returned with original tags and packaging KASMERE reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the sender. Kasmere cannot be held responsible in the event of loss, theft or damage of the parcel. RETURNS Simply email firstname.lastname@example.org to request return instructions. Your package will not be shipped with any return slips. KASMERE does not bear any responsibility for international returns, so for added safety, please use a well-established courier and insure all packages with a tracking number. Your returned item(s) must arrive at KASMERE no later than 14 days after your delivery date. EXCHANGES If you wish to change the size or color of an item you purchased, you can do so at no additional cost by just sending us an email email@example.com. Please remember to tell us your order number and the product you would like to exchange. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order. You will receive a shipping confirmation email when the package has been dispatched. REFUNDS Once your items have been returned they will undergo a quality review. Once items have passed inspection you will be notified and refunded. Please allow 5-7 working days for your original payment method to be reimbursed. Your bank may require extra time to process the refund onto your account.
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